RECOMMENDED ARTWORK RETURN SHIPPING PROCEDURES

How to Return an Undamaged Artwork

 

Step 1 - within 14 days of the date on which your artwork was delivered to you, please email info@threegracesgalleries.com stating your order information and your motivation for returning your artwork to the artist.  Your will have 14 days from the date of cancellation to return the artwork to the artist.

 

Step 2 - upon agreement with Three Graces Galleries Limited and the artist, repackage your artwork using the original packaging materials that were used by the artist and ensure that any order numbers you received are marked clearly on the packaging. 

 

Step 3 - engage an appropriate Fine Art courier or shipping company with a proven track record.  You are responsible for providing all relevant information that they require.

 

Step 4 - email info@threegracesgalleries.com to confirm that you have shipped the artwork, including any relevant shipping details and confirmation material.

 

Step 5 - track the progress of the artwork and keep us updated at info@threegracesgalleries.com

 

 

 

 

 

How to Return a Damaged Artwork

 

 

Step 1 - save the original packaging and take photos of the damaged artwork and packaging.

 

Step 2 - within 1 day of the date on which your artwork was delivered to you, please email info@threegracesgalleries.com stating your order information and details of the damage, including clear and in focus photographic evidence.

 

Step 3 - A representative from Three Graces Galleries Limited will contact you to discuss the next steps.

 

 

 

 

How to Return a faulty Artwork

 

 

 

Step 1 - save the original packaging and take photos of the fault(s).

 

Step 2 - within 1 day of the date on which your artwork was delivered to you, please email info@threegracesgalleries.com stating your order information and details of the fault, including clear and in focus photographic evidence.

 

Step 3 - A representative from Three Graces Galleries Limited will contact you to discuss the next steps.

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